Responsible: Fenix Arc

E-mail: support@fenixarc.com

Through this website (hereinafter "Website"), information is made available to all USERS on the activity carried out by Fenix Arc as well as on the services currently available to USERS.

The use of this Website is governed by the following General Terms and Conditions of Use (hereinafter GENERAL TERMS AND CONDITIONS).

Access to this Website and/or the information contained therein is completely free of charge, without prejudice to the cost of the connection and the means used to establish the connection.

We inform you that the use of our Website may involve the processing of your personal data, for which you must understand and accept the GENERAL CONDITIONS and PRIVACY POLICY.

The USER is informed and accepts that access to the Website does not in any way imply the beginning of a commercial relationship with Fenix Arc.

By using the Website, the USER declares:

• That they are a person of full age and/or full responsibility under the general procurement laws of the State where they reside.
• That they have previously read, understand, and accept the GENERAL CONDITIONS and PRIVACY POLICY.

The information on this Website is constantly evolving and developing to provide the best possible experience and value. However, the updated GENERAL TERMS AND CONDITIONS and PRIVACY POLICY will be available at all times on this Website.

If any aspect of the GENERAL CONDITIONS or PRIVACY POLICY is modified, they will be published and/or communicated as appropriate and updated; we therefore recommend that you read all of them periodically, as well as the communications received by USERS, and, above all, before making any decision based on the content of the Website.

The USER of this Website shall accept these modifications from the moment they continue to use it and/or contract the products and services offered.

Every USER, from the moment they start using the Website, is obliged to comply with the following essential obligations before third parties and Fenix Arc:

• To use the Website without incurring in illegal or illicit actions, or actions contrary to the provisions of the GENERAL CONDITIONS and PRIVACY POLICY and their updates.
• Not to damage, disable, overload, or deteriorate the Website or prevent the normal use or enjoyment thereof.
• Not to make any attempt to violate access levels, incorrectly manipulate data, duplicate or export data or information protected by intellectual property or other legal rights, attempt to access restricted areas of the computer systems of Fenix Arc or third parties, introduce programs, viruses or any other device that produces or may produce modifications in the computer system of Fenix Arc or third parties.
• To be aware of the technical and legal requirements necessary for the correct access and use of the Website; this may involve downloading certain computer programs or other logical elements onto their computer devices.
• Not to use, link, disclose, transfer, or transmit to third parties in any form whatsoever, the contents published on the website or any part of it, or the information of Fenix Arc, without the prior and express written permission of Fenix Arc.
• Not to damage the image of Fenix Arc in any way, nor carry out any activity or comment that could damage the image and good name of Fenix Arc.
• Read, understand and, if they agree, accept the GENERAL CONDITIONS and PRIVACY POLICY.

This Website, its contents and distinctive signs are protected by applicable intellectual and industrial property laws, and Fenix Arc is the exclusive owner of all such rights, and reserves the right to use and exploit them.

The reproduction, distribution, public communication, transformation and/or making available to the public and, in general, any other form of exploitation, by any procedure, of all or part of the contents of this Website, its design, selection and form of presentation of the materials included in it; as well as the trademarks and commercial names included in this Website, is forbidden. These acts of exploitation may only be carried out with the prior express written authorization by Fenix Arc and, provided that explicit reference is made to the ownership of Fenix Arc of the indicated intellectual and industrial property rights.

By using the Website and/or the contents of the Website, the USER does not acquire any rights over them, and may simply use them as agreed in these GENERAL CONDITIONS.

In the event that the USER detects any activity that could infringe any intellectual or industrial property right or any other type of right, please inform us by sending an email to the following address: support@fenixarc.com.

a) Hyperlinks

The USER and, in general, any natural or legal person who intends to establish a hyperlink or technical link device (e.g. links) from their website to this website (hereinafter the HYPERLINK) must obtain prior written authorization from Fenix Arc.

The establishment of the HYPERLINK does not imply in any case the existence of a relationship between Fenix Arc and the owner of the website in which the HYPERLINK is included, nor the acceptance or approval by Fenix Arc of its contents or products and/or services.

In any case, Fenix Arc reserves the right to prohibit or disable at any time any HYPERLINK to this Website, especially in cases of unlawfulness of the activity or contents of the Website in which the HYPERLINK is included.

b) Linked Sites

Fenix Arc, in turn, may make available to the USER through this Website, access to Internet sites or portals belonging to and/or managed by third parties (hereinafter the LINKED SITES).

Fenix Arc does not offer or market by itself or through third parties the information, contents, and products and/or services available in the LINKED SITES, nor does it approve, supervise, or control in any way the contents and products and/or services and any material of any nature existing in it, assuming the USER exclusively all the responsibility of the navigation through it.

This privacy policy applies to any type of data that Fenix Arc processes. All of them will be collectively referred to as USERS.

Any changes in the treatment of data will be reflected and updated in this policy; therefore, we recommend USERS to review it frequently and, in case of any doubts, please write to us at support@fenixarc.com.

8.1 Who are we?

Fenix Arc is responsible for the processing of USERS' personal data and informs them that this data will be processed in accordance with the provisions of the regulations applicable to the USER.

8.2 What is personal data?

Personal data is any information that independently or combined with other available information, identifies or allows the identification of a natural person, directly or indirectly, such as name, last name, image, voice, postal address, email address, telephone number, official identity documents, etc.

8.3 What data do we process?

The types of personal data to be processed will depend on each processing operation to be carried out and, in any case, will be those strictly necessary to carry out such processing.

The USER guarantees that the personal data provided to Fenix Arc is truthful and is responsible for communicating any changes to it.

Fenix Arc will process the data necessary to fulfill the purposes of processing such as:

• Name and last name of the USER
• Email address
• Contact information provided voluntarily

8.4 Exercise of rights

Fenix Arc informs personal data subjects that they have the following rights:

• Access: allows the data subject to obtain information on whether or not Fenix Arc is processing personal data concerning them.
• Rectification: allows you to correct errors and modify data that prove to be inaccurate or incomplete.
• Deletion: allows personal data to be deleted and no longer processed by Fenix Arc, unless there is a legal obligation to keep it.
• Limitation: allows the owner of the personal data subject to processing to request Fenix Arc to apply measures on such data, to limit the processing of the data.
• Opposition: in certain circumstances and for reasons relating to their particular situation, data subjects may object to the processing of their data.
• Portability: allows the data subject to receive their personal data and/or have them transmitted directly to another controller in a structured, commonly used and machine-readable format.

The holder of the personal rights may exercise their rights by means of a written communication addressed to Fenix Arc at the following email address: support@fenixarc.com.

8.5 Security and guarantees

Fenix Arc undertakes to adopt the security measures at its disposal to ensure the security of personal data and prevent its alteration, loss, unauthorized processing, or access, considering the state of technology, the nature of the data stored, and the risks to which they are exposed, all in accordance with the provisions of the applicable regulations.

8.6 Minors

Fenix Arc directs the Website to persons over 18 years of age. Therefore, in the event that a minor wishes to request information in relation to Fenix Arc's products or services, they must do it with the prior authorization of their parents or guardians.

This website does not use cookies or store any tracking data on your device.

We are committed to protecting your privacy. Our website is designed to function without the use of cookies, web beacons, or similar tracking technologies. We do not collect, store, or process any information about your browsing activity through cookies.

If this policy changes in the future, we will update this page and inform users accordingly.

Fenix Arc will at all times try to provide the services with the highest possible quality. Notwithstanding the foregoing, Fenix Arc disclaims any liability and/or assumption of damages arising from:

• Failures, interruptions, or damage caused by system failures, malware viruses, interference or disconnections, or malfunctions of the service or the Website.
• The illegitimate action of third parties by any means and/or improper or inadequate action by the USER, and, in any case, Fenix Arc will not assume any responsibility caused by the action or negligence of third parties and that may or may not affect, directly or indirectly, servers and other computer equipment of the USER or third parties.

The USER agrees to indemnify and hold harmless Fenix Arc, its officers and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the USER'S improper or impermissible use of the Website and/or the products and/or services offered, or the USER'S violation of the TERMS AND CONDITIONS and/or PRIVACY POLICY.

Fenix Arc only provides the USER with the Website for the dissemination and promotion of Fenix Arc services. The USER, therefore, is solely responsible for the correct use of the same and that such use is carried out in accordance with the GENERAL CONDITIONS and PRIVACY POLICY.

If the USER is dissatisfied with the use of the Website, its contents or with any part of these GENERAL CONDITIONS or the PRIVACY POLICY, their sole and exclusive remedy shall be to cease accessing the Website.

If any clause included in these GENERAL CONDITIONS or the PRIVACY POLICY is declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect that provision or that part thereof that is null and void or ineffective, the GENERAL TERMS AND CONDITIONS and the PRIVACY POLICY shall remain in force in all other respects, and such provision, or the part thereof that is affected, shall be deemed not to have been included.

In the event of any dispute or conflict of interpretation with the Website and/or the services provided by Fenix Arc, such conflict shall be governed by the applicable regulations and/or jurisdiction, depending on the condition of the USER.

Individual USERS will have to resolve their disputes in accordance with the applicable law and jurisdiction of the particular USER's country.

For any questions or concerns regarding this legal notice, privacy policy, or any other matter related to Fenix Arc, please contact us at:

Email: support@fenixarc.com